Assistant Supervisor

Maritime Division

Job type: Full-time

Job Summary:

The Assistant Service Supervisor in the Service Department (Maritime) plays a crucial role in supporting the VP – Sales and Service Maritime, in managing daily operations of maritime department. This position involves coordinating tasks, assisting in team supervision, and ensuring quality service delivery. The ideal candidate will have a solid background in maritime industry and a passion for team collaboration and customer satisfaction.

Responsibilities:

Team support
- Assist the Service Operations Manager/Head/VP Sales & Service - Maritime in managing the team of service engineers and technicians, providing guidance and support as needed.
- Help coordinate daily tasks and ensure efficient workflow among team members.
Service operations coordination
- Support the planning and scheduling of maritime service deployments, ensuring resources are allocated effectively to meet job deadlines.
- Monitor ongoing service activities and assist in troubleshooting issues that arise during operations.
Customer interaction
- Serve as a point of contact for clients, addressing inquiries & issues/concerns and providing updates on service progress under the guidance of the OM/Head/ VP Sales & Service Maritime
- Assist in gathering customer feedback to enhance service quality and address any concerns.
Quality assurance and safety
- Help implement safety protocols and quality control measures in all service operations.
- Participate in regular inspections and audits to ensure compliance with industry regulations and company standards.
Technical assistance
- Provide technical support to service engineers during project execution, helping to troubleshoot and resolve equipment and service issues.
- Stay updated on maritime engineering practices and assist in training team members as necessary.
Performance monitoring
- Assist in monitoring team performance and service delivery through key performance indicators (KPIs).
- Help prepare reports on service activities, performance metrics, and customer feedback for management review.
Documentation and reporting
- Maintain accurate records of service activities, including equipment usage and maintenance performed.
- Assist in the preparation of documentation for compliance and project tracking
- Assist in certification and permits compliance.
Continuous improvement
- Identify areas for process improvement and contribute ideas to enhance service efficiency and effectiveness.
- Participate in team meetings to discuss challenges, share insights, and promote a culture of continuous improvement.

Basic Qualifications:

Education: Associate’s or Bachelor’s degree in Engineering, Marine Engineering, or a related field preferred.
Experience: Minimum of 5 years in a maritime industry; supervisory experience is a plus.
Skills:
- Strong communication and interpersonal skills.
- Basic understanding of maritime engineering principles and practices.
- Ability to work collaboratively within a team environment.
- Strong organizational skills and attention to detail.
- Familiarity with safety regulations and compliance standards.